Privacy Policy
Last Updated: January 27, 2026
Who We Are
This Privacy Policy is issued by EDUTrst, LLC, a Kentucky limited liability company doing business as EDUTrust Network ("EDUTrust," "we," "us," or "our"). EDUTrust administers an education benefit program made available to members of participating organizations and their families, connecting members with accredited online degree programs. Enrollment support services may be performed on our behalf by contact center and other service providers, whose handling of your information is governed by this Privacy Policy and our agreements with them.
This Privacy Policy applies to information collected through websites, forms, and other online channels that we own or operate and that link to this Privacy Policy (collectively, the "Site").
We are based in the United States, and our services are directed to individuals in the United States. Information collected through the Site is processed primarily in the United States. Some of our service providers operate infrastructure in other countries, including the United Kingdom, so your information may be transmitted to, stored, or processed outside the United States by providers acting on our behalf. Wherever your information is processed, it remains subject to this Privacy Policy and our agreements with our providers. By using the Site or providing your information, you agree that your information may be handled in the United States and in these other locations as described in this Privacy Policy.
Information We Collect
We collect information when you request information about your education benefit, submit a form, register on the Site, contact us, or provide feedback. Some of this information is "Personal Information," meaning information that identifies you or can reasonably be linked to you.
Depending on the form, you may be asked for your name, email address, mailing address, telephone number, program of interest, educational background, highest level of education completed, anticipated start date, and your membership organization or affiliation. You may browse the Site without providing this information, but certain information is required to submit an inquiry or receive a program match.
We also automatically collect certain technical information about your visit, such as IP address, browser and device type, pages viewed, time and date of access, and the page that referred you to the Site.
The chart below describes the categories of Personal Information we collect, how long we keep them, why we use them, and whether they are included in the inquiry record delivered to partner institutions at your request:
| Personal Information Category | Collected? Source | Retention Period | Business or Commercial Purpose | Included in Delivered Inquiry Record? |
|---|---|---|---|---|
| A. Identifiers (name, alias, postal address, email address, telephone number, IP address, online identifiers) | Yes. Provided by you; collected from your device; received from our service providers or business partners | 10 years from last activity | Match you with educational programs; deliver your inquiry to partner institutions; communicate with you about your education benefit and other membership benefits; provide customer service; meet contractual obligations; comply with legal requirements; detect and prevent fraud and security incidents | Yes. Delivered to accredited partner institutions and their authorized service providers as described in “How Inquiries Are Shared With Partner Institutions” below |
| B. Categories described in the California Customer Records statute (Cal. Civ. Code 1798.80(e)) (name, address, telephone number) | Yes. Same sources as Category A | 10 years from last activity | Same purposes as Category A, plus auditing consumer interactions and transactions | Yes. Same as Category A |
| C. Protected classification characteristics (age, veteran or military status, union membership or organizational affiliation) | Yes, limited to membership organization or affiliation and, where relevant to program eligibility, age range and military or veteran status | 10 years from last activity | Confirm benefit eligibility; route your inquiry to programs available through your membership; identify programs relevant to your circumstances | Yes |
| D. Commercial information (services considered or requested) | Yes, limited to programs of interest and inquiry history. Provided by you; generated through your interactions with us | 10 years from last activity | Match you with programs; avoid duplicate outreach; improve our services | Yes, as part of the inquiry record described below |
| E. Biometric information | No | N/A | N/A | N/A |
| F. Internet or other electronic network activity (browsing and interaction with the Site, email opens and clicks) | Yes. Collected from your device; collected by our service providers | 10 years from last activity | Operate and improve the Site; measure the performance of our communications; provide customer service; detect and prevent fraud and security incidents | No |
| G. Geolocation data (precise location) | No. We collect only general location inferred from IP address and the state or ZIP code you provide | 10 years from last activity | Identify programs available in your state | Yes, limited to the state or ZIP code you provide |
| H. Sensory data (audio, visual) | Yes, limited to recordings of telephone calls with our enrollment team, where permitted by law and with any required notice | 2 years | Quality assurance; training; documenting consents and requests | No |
| I. Professional or employment-related information | No | N/A | N/A | N/A |
| J. Non-public education information (FERPA) | No. We collect self-reported educational background only; we do not collect education records maintained by an educational institution | N/A | N/A | N/A |
| K. Inferences drawn from other Personal Information (program fit, likely eligibility) | Yes. Generated by us from the information you provide | 10 years from last activity | Match you with programs suited to your goals and background; improve our matching process | Yes, where program-fit information accompanies your inquiry record |
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and match you with educational programs available through your membership benefit;
- Deliver your inquiry to the accredited partner institution or institutions whose programs fit your request, so they can provide you with program information;
- Communicate with you by email and telephone about your inquiry, your education benefit, and, where you have consented or where permitted by law, other benefits available through your membership;
- Follow up on prior inquiries, including inquiries that did not result in enrollment;
- Provide customer service and respond to your questions and requests;
- Operate, secure, and improve the Site and our services;
- Maintain records of consent, communications, and transactions;
- Enforce our Terms of Use and other agreements;
- Prevent fraud, protect security, and investigate potential misconduct; and
- Comply with law and legal process.
We may also create aggregated or de-identified information that does not identify you, and we may use and disclose that information for any lawful purpose.
How Inquiries Are Shared With Partner Institutions
This section describes the core function of our program, so please read it carefully.
When you submit an inquiry through the Site, you are asking us to connect you with educational programs, and we act on that request. We provide your inquiry record, which may include your name, contact information, program of interest, educational background, membership affiliation, and related details, to the accredited institution or institutions whose programs match your request, and to service providers that support those institutions' enrollment operations. Those institutions and their service providers use your information to contact you about their programs, consistent with the consent you provided when you submitted your inquiry. We deliver your inquiry record only at your direction, to fulfill the request you made.
We receive compensation from partner institutions in connection with inquiries we deliver to them. This compensation is how our program is funded and does not change how your information is handled.
If you change your mind, you may ask us at any time to stop delivering your inquiry record to partner institutions by contacting us at privacy@edutrustnetwork.org or (513) 518-7824. We will honor your request going forward. Requests about information already held by a partner institution should be directed to that institution, though we will forward your request as described in "If You Do Not Enroll" below.
Once a partner institution receives your inquiry record, its use of your information is governed by that institution's own privacy policy. We encourage you to review the privacy policy of any institution you engage with.
We do not knowingly deliver the inquiry record of anyone under 16 years of age to a partner institution.
If You Do Not Enroll
Submitting an inquiry does not obligate you to enroll anywhere. If you do not enroll, your information remains subject to this Privacy Policy, and we may continue to contact you about your education benefit, program options, and other membership benefits, consistent with your consent and your communication preferences, until you opt out. Partner institutions that received your inquiry record may also retain and use your information under their own privacy policies, and requests regarding information they hold should be directed to them. We will pass along opt-out requests we receive to any partner institution to which we delivered your inquiry within the preceding 6 months.
Other Disclosures of Information
We may share Personal Information with service providers that perform functions on our behalf, such as website hosting, customer relationship management, email delivery, analytics, and enrollment support services. These providers are permitted to use your information only to perform services for us and must protect its confidentiality.
We may also disclose Personal Information: (i) as permitted or required by law; (ii) in connection with a corporate transaction such as a sale, merger, reorganization, financing, dissolution, or bankruptcy, in which case your information may be transferred as a business asset subject to the promises in this Privacy Policy; (iii) where we believe disclosure is reasonably necessary to protect the safety of any person or the security of our services; (iv) to identify, contact, or bring legal action against someone who may be violating our policies or agreements; or (v) as otherwise described in this Privacy Policy.
We may share aggregated or de-identified information that does not identify you with third parties for any lawful purpose.
Cookies and Analytics
We use cookies and similar technologies to remember your preferences, understand how the Site is used, measure the performance of our pages and communications, and improve your experience. We may work with service providers, such as Google Analytics, that use these technologies to help us analyze Site traffic. You can learn how Google uses data at www.google.com/policies/privacy/partners and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
You can limit or disable cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.
Your Communication Choices
Email. You may unsubscribe from marketing emails at any time by using the unsubscribe link in any email we send or by contacting us at privacy@edutrustnetwork.org. Even if you opt out of marketing emails, we may still send you non-marketing communications, such as responses to your inquiries, confirmations of transactions, and notices about changes to our terms or this Privacy Policy.
Text messages. If you have consented to receive text messages, you may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply, and message frequency may vary.
Telephone. You may ask us to stop calling you at any time by telling any representative who calls you, or by contacting us at privacy@edutrustnetwork.org or (513) 518-7824. We maintain an internal do-not-call list and honor the National Do Not Call Registry as required by law.
Forms. Where you are asked to provide information, such as when submitting an inquiry, you may decline. Certain information is required to process an inquiry, so declining may mean we cannot complete your request.
How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect Personal Information, and we limit access to persons within our organizations and our service providers who need it to perform the purposes described in this Privacy Policy. No security measures are perfect, and we cannot guarantee the security of information transmitted to us. If you have login credentials for any part of the Site, you are responsible for keeping them confidential and for notifying us promptly at privacy@edutrustnetwork.org if you believe they have been compromised.
Access, Correction, and Deletion
If you would like to access, correct, update, or delete Personal Information we hold about you, or ask us to stop delivering your inquiry record to partner institutions, contact us at privacy@edutrustnetwork.org or (513) 518-7824. To protect your information, we may need to verify your identity before fulfilling your request, which may include confirming information you previously provided to us. We will respond to requests within a reasonable time. Where applicable state law grants you additional rights regarding your Personal Information, we will honor those rights as the law requires.
Third-Party Links
The Site may contain links to websites operated by partner institutions or other third parties. Those websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any website you visit.
Children's Privacy
The Site and our services are directed to adults exploring educational opportunities. We do not knowingly collect Personal Information from children under 13. If you believe a child under 13 has provided us Personal Information, contact us at privacy@edutrustnetwork.org and we will delete it.
Accessibility
If you need this Privacy Policy in an alternative format due to a disability, contact us at privacy@edutrustnetwork.org.
Changes to This Privacy Policy
If we change this Privacy Policy, we will post the revised version on this page and update the Last Updated date above. We maintain an archive of prior versions, available on request. Your continued use of the Site after a revised Privacy Policy is posted means you accept the revised policy. For material changes affecting how we share Personal Information with partner institutions, we will provide additional notice where required by law.
Contact Us
Questions, requests, and concerns about this Privacy Policy or our privacy practices may be directed to:
Jennifer Goode, Chief Executive Officer EDUTrst, LLC, d/b/a EDUTrust Network PO Box 55691, Lexington, Kentucky 40555 privacy@edutrustnetwork.org (513) 518-7824